Refund policy

Returns

If something isn’t right, you can return it within 30 days of delivery.

Items need to be unused, unwashed and in their original condition and packaging, with any tags still attached.

How to start a return

Email us at hello@londonandco.store with your order number and what you’d like to send back, and we’ll reply with a prepaid return label and instructions.

Please wait to hear from us before sending anything back — the return address depends on the piece, and we’ll give you the right one.

Return shipping

Return shipping is free, and there’s no restocking fee.

Refunds

Once your return is processed, your refund will be issued to your original payment method. Your bank or card provider may take additional time to post the refund to your account.

Damaged, faulty or incorrect items

If something arrives damaged, faulty, or isn’t what you ordered, email us promptly with a photograph and your order number, and we’ll put it right.

Parcels that don’t arrive

If tracking says delivered but nothing has turned up, check with your household and neighbours first, then email us promptly and we’ll look into it with the carrier.

Exchanges

We don’t offer direct exchanges. If you’d like a different size or colour, return the original for a refund and place a new order.

Cancelling an order

Email us as soon as you can. Orders often start moving quickly, and once one is on its way we may not be able to stop it — in that case, treat it as a return.

Orders that arrive separately

Pieces from different makers are sent separately, so your order may arrive as separate shipments, each with its own tracking. Each can be returned on its own — we’ll tell you where each one goes.